This Privacy Policy explains how Cycle Haven handles personal data when you use the website, contact us, or request bicycle servicing and repairs. It applies to information connected with service inquiries, workshop intake, inspections, quotations, repairs, collection, and related communication.
We may collect contact details, bicycle service details, appointment information, intake notes, inspection findings, quote approvals, payment records, and communication content. Where needed for service delivery, we may also process information about the bicycle, its components, and the work requested or completed.
We receive data when you contact us, submit a form, book by phone or email, visit the workshop, or bring in a bicycle for assessment or repair. We may also generate records during inspection, quotation, repair, quality check, collection, and service summary stages.
Our site may use essential cookies to support page functions and security, preference cookies to remember basic settings, and analytics or performance cookies to understand site use. We do not rely on cookies to collect more information than is needed for these purposes.
You can usually manage cookies through your browser settings, including blocking or deleting them. If you disable certain cookies, parts of the site may not remember preferences or may not function properly.
Subject to applicable law, you may ask to access, correct, or delete certain personal data, or object to some forms of processing. Some requests may be limited where we must keep records for service, accounting, safety, or legal reasons.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We may need to verify your identity and may decline or limit a request where the law allows.
We retain personal data for the period necessary to manage the service relationship, complete the requested work, maintain business records, and meet legal or tax obligations. When data is no longer needed, we delete it or anonymize it where practical.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other suitable communication.
We use personal data to respond to inquiries, book and manage appointments, inspect bicycles, prepare quotes, carry out repairs and adjustments, coordinate parts or supplier checks, record payments, provide service summaries, handle follow-up communication, maintain business records, and meet legal obligations. We may also use limited data to improve workshop operations and site performance.
We may share data with trusted service providers that support website hosting, communications, record keeping, payment handling, or similar operational tasks. Where parts or specialist work are involved, limited information may be shared with suppliers or contractors to complete the requested service.
We may disclose personal data where required by law, court order, or lawful request from a public authority. We may also share information when needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the business, customers, or others.
